- Shipping & Returns
Shipping & Returns
We want you to be 100% satisfied with your purchase and your experience purchasing from our site. Provided the item is in a new condition, unworn and unwashed, we are pleased to offer a 14 day return period for refunds, exchanges or credit notes.
If you wish to return an item, please email us at firstname.lastname@example.org quoting your name and order reference and await our response. We will respond within 24 hours and tell you what to do next. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item). Please do not return the item to us until you have received a response.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Shipping within the UK is free. For other destinations, when you place an order, we will estimate shipping and delivery dates for you based on the availability of your items, their weight and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
We aim at dispatching orders within 3 working days after receipt of your payment via Royal Mail or the best courier service for larger items. If you require Royal Mail Special Delivery there will be an extra cost applied during the checkout process. Details of our postage charges and estimated delivery times are as follows:
UK Second Class: free (3-5 days)
UK 1st Class: £3.20 (1-3 days)
UK Special Delivery: £4.50 (next working day before 1pm)
Europe: £4.00 (2-5 days)
Rest of World £5.00 (3-10 days)
An additional extra charge of £7.99 may be incurred for larger items such as surf boards and luggage.